Athoillah AS. Evaluating Taxi Passenger Satisfaction Using IPA and CSI: Implications for Competitive Strategy in Indonesia. JBS Nexus [Internet]. 2025 Jun. 13 [cited 2026 Aug. 14];2(1):93-109. Available from: https://journal.uthm.edu.my/index.php/jbsnexus/article/view/21744