AL MEQBAALI, Salem R.; KASIM, Rozilah. OVERVIEW OF THE OPERATIONAL SERVICE QUALITY IN UAE GOVERNMENT. Journal of Techno-Social, [S. l.], v. 9, n. 2, 2018. Disponível em: https://journal.uthm.edu.my/index.php/JTS/article/view/2383. Acesso em: 12 aug. 2026.